Auditing FAQ

What does this cost me?

It actually doesn’t “cost” you anything because we find the money for you. We charge a percentage of the refunds that are ultimately recovered for FedEx and UPS service failures. You pay our fees AFTER the refund appears on your carrier invoice. The refunds are sent to you, not to us.

If we collect nothing, you pay nothing and still receive full reporting visibility to all your shipping data. The information we provide can be as valuable as the refunds. By knowing your shipping practices and package characteristics you have the information to reduce your rates and improve your bottom line.

How can we assure that you’re looking out for the best interest of our company?

This is the reason why we perform these services based on a gain/share model. Our revenues are directly tied to what we recover, so you can rest assured that we will maintain the hunger to maximize your refunds and savings on a weekly basis.

What is the goal of auditing our carrier invoices?

Lower your overall shipping expense by making certain the carriers deliver what they promise and that you only pay for the service you receive. Provide enhanced visibility to better manage and control your shipping costs. Eliminate all carrier billing errors and overcharges. Improve Service Levels: Traditionally, after we start auditing a customer’s invoices, we tend to see a decrease in the overall mistakes the carrier makes on those particular customers invoices. Increase the on-time percentage of all shipments. Create a baseline for comparing other carriers for certain shipping lanes.

Can’t I request refunds myself?

Yes, you can, but most companies never claim these guaranteed refunds because: a) It is cost prohibitive for all but the largest companies to go through the process of auditing each package and requesting the appropriate credits. b) We audit for late deliveries, address corrections, duplicate invoices, duplicate package charges, correct discounts, and manifested but not shipped packages. c) We know how to locate common problems and correct them efficiently which in turn saves you time and money.

Spend your time increasing your business and let the refunds come to you automatically!

We are currently performing these tasks internally, why should I look at using your company?

Your own in house auditing must be measured and judged the same way as any other vendor for comparison purposes. Be sure to include all of the costs for the in house audit. Labor, benefits, IT support, etc. It might be possible but I haven’t seen anyone best a third party auditor yet.

What kind of savings should I expect?

On average, you can expect a 4% – 8% reduction of your bill. Individual savings depend on your location, shipping pattern, service types, destinations, and time of the year.

Why should I sign up with AuditMyShipping.com’s parcel & auditing program?

Quite simply, we offer the largest refund percentage in the marketplace. Allow us to do the work for you and reap the financial benefits.

What are some Common billings errors and service failures include:

• Late Delivery – Every service, including ground and residential, is guaranteed
• No Proof of Delivery
• Manifested but not Shipped
• Address Corrections
• Residential Surcharge
• Delivery Area Surcharge
• Dimensional Weight (DIM)
• Incorrectly Billed Collect Shipments
• Invalid Late Payment Fees
• Incorrect Discount / Rate
• Incorrect Fuel Surcharge
• Duplicate Invoice
• Duplicate Tracking Number
• Hazardous Materials
• Incorrect Oversize Adjustments
• Weight Accuracy
• Large Package Surcharge
• Incorrectly billed 3rd Party Shipments
• Other Miscellaneous Charges

How do I get started or How do I get more details?

Click here to fill out our simple online application. A parcel auditing specialist will contact you and start you on the path to found money! If you prefer to fax or mail an application, click here to download a PDF version.

To Schedule an appointment or discuss your organization’s needs, please contact us at 877-973-0001.